The Call transcription and AI conversation analysis module in MikoPBX maintains a complete conversation history, automatically transcribes calls into text, and analyzes the content using artificial intelligence. Thanks to stereo call recording, the system distinguishes each participant's speech separately, presenting it as a dialogue between the employee and the client—greatly simplifying subsequent processing and analysis.

Previously, monitoring employee conversations relied on selective listening and subjective evaluations. Now, the neural network can analyze 100% of dialogues much faster than a human. As a result, businesses receive full text-based transcripts of all calls and automated quality assessments based on a predefined prompt.

For small businesses, every call counts—losing clients due to communication errors is not an option. The transcription and AI analysis module supports several key areas:

• For managers — it enables quicker orientation in client communication. The transcribed call text helps recall past conversation details, confirm addresses, names, or emails, and build communication based on up-to-date information, eliminating the need to replay recordings.
• For new employees — it accelerates learning. Training can be based not only on call recordings but also on automatically extracted scripts and typical dialogues from recognized conversations. This speeds up onboarding and improves work quality.
• For companies — it helps optimize processes. AI analysis of transcripts reveals recurring questions, suggestions, and customer concerns through tagging or modern AI-based methods.
• For supervisors — it saves time on quality control and allows for quick conflict resolution. Instead of manual listening, transcripts can be reviewed, and problematic dialogues can be found via tags like "complaint," "dissatisfaction," or "lawsuit." AI recognition can generate conversation summaries, allowing quick detection of negative scenarios and intervention before a client is lost.
• For the business as a whole — it improves customer interaction. The intelligent assistant can not only summarize the communication but also suggest ways to close deals faster, enhancing overall communication efficiency.