Возможности телефонной системы Askozia
My name is Nikolay and I would like to introduce MikoPBX - the simplest PBX for your business.
Call queue is a great instrument for forming high quality customer service. It allows to take more calls than number of operators. Calls are routed to a call queue, where callers are kept and listen to on-hold music until an operator is available to respond, instead of them going unanswered. Real-time call monitoring enables supervisors to track all calls. This will improve the quality of service and customer relationship.
MikoPBX will take all calls even after-hours. For weekend, holidays or non-working hours, PBX will offer the caller to leave a voice message or connect to a direct number in case of emergency. Show your customers that you care about them.
MikoPBX allows to create as many conference spaces/..../ as needed. Each user gives his/her name before entering conference-room just as other participants get a notice who joined or left the conference.
Call recording is one of the most popular telephony features. It might be used for employee trainings or customer service quality control.
All calls are recorded automatically, do not require any additional actions from users. Admin can set up record filters for external/internal calls as well as for particular employee.
All recordings are saved in MikoPBX and you can get an access through Web interface.
You can answer customer calls on your mobile phone when you out of office, as well as call customers from your cell phone, and the customer will be shown a common office phone number.
MikoPBX will send you a voice mail or a missed call notification email. You can check the voice mail on any computer, your iPhone or Android smartphone.
We recommend separating MikoPBX telephone systems for each branch office. Interconnecting phone systems will safe significant costs, as internal phone calls are completely free and employees of different offices can call through the extension number.
MikoPBX is based on Linux OS and can be installed on an appliance or server at your premise or in the cloud.
MikoPBX supports VMware vSphere, HyperV Microsoft, Virtual Box Oracle and Yandex Cloud and MailRu Cloud Solutions. Additional equipment such as a GSM gateway, can be connected to MikoPBX on the virtual machine to communicate with a mobile provider or analog phones
MikoPBX online administrative interface screeshots
A list of company employees
Begin to work with MikoPBX by filling an employee list. Name, phone number and email is enough to notify about missed calls.
In this form internal phone number, mobile is set. Preferable call routing/routes in case of absence or being on other line are also set here. Flexible SIP user account parameters settings and specific IP telephone settings are also possible.
Group your employees. In case of the call to particular department the call is allocated/.../ according to one out of five modes chosen. АТС may call everyone at the same time or strictly in turns, may choose free operator or put a call on hold until there is a free operator.
Iinstead of a secretory you may create voice menus with hints for your customers. A ccustomer can dial an internal employee number or chose the best avaliable option.
Off hours system mode
MikoPBX allows to set a processing algorithm during off office hours. At night it may play a special message and redirect a call to voicemail or to an operator on duty during holidays.
Telephony y providers setup/settings
Any provider is ok/good. If redirecting calls to mobiles using GSM шлюз with unlimited SIP card and calls abroad through international provider you may save well. It is even possible to connect Skype for call reception.
Настройка исходящих маршрутов Outcomming calls settings
After providers are set you may set an algorithm/rules for исходящих маршрутов, so when dialing MikoPBX understands which provider to use. You may also change provider order of preference, just drag it.
Incoming calls settings Настройка входящих маршрутов
When provider gets a call, it is processed as incoming routing маршрутизации. You may set these routs according to your needs. Some calls can go to IVR menu and some directly to an operator.
There is a call history in MikoPBX admin interface. You can choose calls according to a period, filter by a client or an employee and listen on. It there were several call transfers you may analyse each segment of the call.
You can create any number of conference rooms with setting up a unique number for each. By calling the number a participant automatically joins the conference talk.
АТС functional extension
In MikoPBX there is an extensions tool embedded, which allows to add numerous new functions. We also plan to release a lot of different modules. Stay updated.
Network interface setup/settings
To set up network interface via web browser is much more convenient than using Linux configuration files. Just set 2 network cards, one for local net and one for Internet.
Powerful Firewall is based on iptables. You can choose one of the existing patterns or customise access setting to your telephony from outside.
Protection against hacking system
MikoPBX uses Fail2Ban system for analysing password attack attempts. When entering several wrong password, MikoPBX blocks that IP and stops reacting on password guessing.
Backup and settings recovery
MikoPBX backs up automatically. Set the schedule once and relax. You may use this mechanism for settings transfer, calls recordings from one MikoPBX to another.
Automatic system update
MikoPBX supports system update through internet. Click-click and your system is updated and ready to work.
Dialplan customisation module
You can use синтаксис описания диалпланов Asterisk syntaxis .... dialplans to develop your own logic/way for telephony operation.
System files customisation
If you are good at Asterisk and have an extraordinary/special task, then you can solve it by editing system files through web interface.