The AI Supervisor module automatically analyzes transcribed phone conversations and turns them into structured information: a summary, the reason for the call, the outcome, agreements reached, and next steps.

The system identifies key topics, sentiment, potential risks, and quality indicators. Managers no longer need to manually listen to large numbers of recordings - important calls can be found using the automated analysis results.

Unlike spot checks, AI Supervisor allows you to systematically analyze all eligible transcribed conversations. Each finding can be linked to specific remarks in the dialogue, allowing users to quickly verify it against the original transcript.

The AI Supervisor module helps:

• Managers — monitor employee performance and quickly find calls that require attention.
• Sales representatives — immediately see call outcomes, agreements reached, and required next steps.
• Quality assurance teams — identify complaints, conflicts, deviations from call scripts, and other potential risks.
• New employees — learn from successful and challenging conversations and become familiar with company communication standards more quickly.
• Companies — analyze customer inquiries, identify recurring questions, and use the findings to improve processes.

For each conversation, the module can provide:

• brief and detailed summaries;
• the reason for the customer's call;
• the call outcome;
• agreements and next steps;
• key topics;
• the other party's sentiment;
• potential risks and warning signs;
• a call quality assessment.

Calls that require further review can be turned into tasks: assign a responsible person, set a priority and deadline, add notes, and record the review outcome. This enables a systematic approach to handling complaints, conflicts, and other important inquiries.

The dashboard displays the number of processed conversations, the analysis queue status, identified risks, and the system's technical status. Results can be viewed alongside the transcript and the specific dialogue excerpts that support the AI's findings.

AI Supervisor requires the installed Local call transcription module, which converts call recordings into text.