The "Active calls" module lets you monitor and manage ongoing phone conversations in real time. It is especially useful for supervisors, call center managers, and support team leaders who need to monitor agent performance and the quality of customer interactions.

Key features:

• Display all active calls in the system in real time.
• Call management: connect to an active conversation in different modes (Listen, Whisper, Barge In) or forcibly end a call.
• Monitor a selected queue: view waiting calls and the status of agents in the queue.